Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure whether your item qualifies for a return, please contact us at [email protected] for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that your returned item is safely returned to us. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Please follow the return request process outlined above to return your original item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. Include your order number and a description of the issue, along with any supporting photos. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Final Notes
We reserve the right to refuse returns that do not comply with our policy. Please ensure that you follow the outlined procedures to avoid any issues with your return. For any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us at [email protected]. Your satisfaction is important to us, and we are here to assist you.